I am not happy. Please do not leave a message telling me my flight home was canceled. Please do not have me wait on hold while the slow, but very nice young woman tries to re-book my flight. And please do not have my friend stand at the counter at JFK for over 40 minutes while the other nice, but very slow young man tries to fix the mistakes that were made the previous evening while we were on hold for 48 minutes.
And seriously, do not ask me to fill out a "Customer Satisfaction Survey" after I lost six hours of my visit with my daughter.